10/23/2022 0 Comments Committed to safety.com![]() ![]() Carriers are responding to these consumer preferences by significantly enhancing and expanding mobile capabilities to include gate information, flight status, baggage tracking, automatic rebooking and more. Travelers are increasingly relying on technology for check-in, operational updates, boarding and other information.Īccording to A4A’s annual survey, more than 80 percent of passengers without checked baggage utilized mobile check-in, and more than 60 percent of passengers used their mobile device to board the aircraft. For example, the carrier’s app is the most effective and efficient way for an airline to provide prompt travel updates to a passenger or for a traveler to make changes to travel plans. A4A member carriers comply with federal regulations regarding passenger refunds.Īirlines are investing heavily and expediting improvements to communications with passengers. airlines have issued $21 billion in cash refunds since the onset of the pandemic. This is why A4A passenger carriers have made significant updates to their travel policies to increase flexibility for the traveling public, such as eliminating change fees for domestic flights or waiving the expiration date for travel credits. airlines are committed to deepen recruitment efforts to secure a pipeline of new employees to support the industry over the coming years.Ĭarriers recognize the importance providing the highest levels of customer service from ticket purchase to touchdown. We also continue to strongly support legislative efforts to provide financial support for the extensive and expensive training pilots and mechanics are required to undergo. passenger carriers’ full-time equivalent employees fell just 1.8% below pre-pandemic levels. As of June 1, 2022, A4A passenger carriers were staffed with 10 percent more pilots per 1,000 block hours than they were in June 2019, prior to the pandemic. The industry’s recruitment efforts have been highly effective. airlines have launched aggressive employment hiring campaigns – establishing new pilot training academies supporting programs to address financial hurdles enhancing recruitment initiatives– to hire for positions across the industry. Additionally, these issues aren’t unique to aviation, but are rather being experienced by every other sector of the economy, even the federal government. Airlines have quickly learned that pre-pandemic staffing models do not work in a post-pandemic world. For example, carriers have learned that a larger percentage of reserve employees is necessary as a result of increased absenteeism due to Covid-19. Airlines are adjusting to new employment realities, recognizing that there will be higher number of employee callouts due to Covid cases and less employees willing to work over-time. ![]() We are doing that in two ways – we are listening to you and we are making changes in how we operate to serve the traveling public to the best of our ability.ĭuring the spring months, A4A passenger carriers proactively trimmed their summer schedules by 16 percent to accommodate staffing levels. There have been some challenges, but the industry is working to improve each day as we emerge from the pandemic and restore service. The rebound has been rapid, and admittedly it has come with growing pains. Second, we are thankful for the traveling public – our customers – who after two years of quarantines, lockdowns and stay-at-home restrictions are ready to get out and go! The Payroll Support Program ensured they remained trained, licensed and ready to go. First, we are incredibly grateful to thousands of employees – mechanics, gate agents, customer service agents, flight attendants, pilots and others – including those who remained on the job throughout the pandemic. ![]() This has been possible for two main reasons. It’s remarkable to think that this industry has rebounded from 1950s levels to close to 2019 levels in a matter of months. Hundreds of commercial airplanes were parked wing to wing and nose to tail under the desert sun. During the pandemic, air travel dropped 97 percent to levels we had not seen since the 1950s – the dawn of the jet age. It’s hard to believe that just two years ago, that number was less than 100,000. Every day more than 2 million passengers are clearing security, boarding planes and taking off. Committed to You.Īmericans are booking tickets, packing their bags and heading to the airport for a vacation, family reunion, friend’s wedding or long-awaited business trip. ![]()
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